Delivery

 

 

Shipping & delivery : 

Our orders are shipped within EU. 

Our carrier is the fast and reliable DPD. When DPD has picked up your items from us, we will send you transportation information and a link to track your order. DPD informs you of the time of delivery via text message. If that time is unsuitable for you, you can change it or get it delivered to DPD package machine.

Items are prepared for you and shipped within 1-2 weeks time. 

 

Packaging : 

As the item is fragile & heavy, it has double packaging to ensure it arrives at your door safely. SMALL MOON mirror comes wrapped in a matt black gift box, plus additional wrapping and outer box cover. 

 

Returns information :

We hope you are satisfied with the product you have purchased from us. If your order does not meet your expectations or if you have received a false or defective product please contact us within 14 days of receiving the products. Your defected or wrong product will be exchanged as soon as possible.

If you have changed your mind about a product, we will exchange it as desired or give you a voucher.

Claims made after 14 days of receiving the items are not accepted.

EXPERIMENTAL covers shipping costs related to the return or exchange of both false and incomplete products.

In case the customer rethinks about the purchase and wishes to return it, the customer must organise the return and cover the shipping cost.

Each claim in handled with personal care, please, contact us : sabine@experimental.gallery